About
Announcement Number: SOFIA-2026-08S
Hiring Agency: Embassy Sofia
Position Title: Customer Support Desk Analyst, Tier I
Open To: All Interested Applicants/All Sources
Open Period: 04/01/2026 - 04/20/2026 Format MM/DD/YYYY
Vacancy Time Zone: GMT+2
Series/Grade: LE - 1805 8
Salary: EUR €18,780 - EUR €27,231 /Per Year
Work Schedule: Full-time - Full time, 40 hours per week, Annual Base Salary starting at € 18,780
Promotion Potential: LE-8
Duty Location(s): 2 Vacancy in Sofia, BU
Telework Eligible: No
Duties
The Tier I Analyst provides technical and financial application support to more than 200 U.S. Embassies and Consulates worldwide in a 24/7 operating environment. Duties comprise delivering customer support to personnel at all levels, including Management, Financial Management, Information Management, Security, non‑Department of State agencies, and the Chief of Mission’s office. The incumbent communicates complex technical and financial issues in clear, actionable terms tailored to diverse audiences and identifies, promotes, and shares best practices, ideas, and techniques to improve operational effectiveness across posts.